If conflict is not addressed swiftly, working relationships break down, tempers can flare or people could claim bullying and harassment.

Identifying and dealing confidently with conflict early on is an essential life skill, especially in the working environment.

We have designed this course to suit those who are new to management, as well as being a useful refresher for those who are already experienced, looking to further develop skills and/or wanting to be more successful, by learning new/different approaches as part of personal/ career development.

This course will be highly participative, practical in content, and is intended to help learn some key techniques to diffusing tensions, dealing with and understanding the nature and causes of conflict.

The course objectives will include:

• What is Conflict?

• Causes of Conflict

• Conflict Resolution

• Practical Case Studies

The course will commence at 8.30 am, with registration and refreshments from 8.00 am, and will finish around 2.30 pm, with breaks for refreshments and lunch.

The cost for this course will be £175.00 plus VAT per delegate, including lunch.   

Preferential rates for clients and discounts for block bookings.

To reserve your place, please contact Jackie Bolton either by e-mail: jackie@backuphr.com or call 01480 677980.